Politique de remboursement

Refund Policy

Last Updated: 24/08/2024

At Dowaizou, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Time Frame: You have [X] days from the date of delivery to request a refund.
Condition: Items must be unused, unwashed, and in the same condition as when you received them, with all original tags and packaging intact.
Non-Refundable Items: Certain items are non-refundable, such as [list non-refundable items, e.g., personalized products, perishable goods, sale items, etc.].

Contact Us: Email our customer service at [Customer Service Email] or call us at [Customer Service Phone Number] with your order number and reason for the refund request.
Return the Item: Once your refund request is approved, we will provide you with return instructions. Please ship the item back to us at [Return Address].
Shipping Costs: You are responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refund Approval: If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within [X] days.
Partial Refunds: In certain situations, only partial refunds are granted (e.g., items with obvious signs of use, damaged packaging, etc.).

Processing Time: If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [Customer Service Email].

Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [Customer Service Email].

If you have any questions about our refund policy, please contact us at info@dowaizou.com or +224 622 03 69 15.