Return Policy

Last updated: 24/08/2024

At Dowaizou, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of items (such as perishable goods, custom-made products, or intimate items) may not be eligible for returns.
• Return Window: You have [X] days from the date of delivery to initiate a return.
• Process: To start a return, please contact us at [email address] with your order number and the reason for your return. Our team will provide you with a return authorization and instructions on how to send your item back.

2. Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Refund Method: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [X] days.
• Partial Refunds: In certain situations, only partial refunds are granted (if applicable), such as items not in their original condition, damaged or missing parts for reasons not due to our error.

3. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email address] and we will provide you with further instructions.

4. Non-Returnable Items

• Gift Cards
• Downloadable Software Products
• Personal Care Items
• Custom-made or Personalized Items

5. Shipping Costs

• Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• In Case of Errors: If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the cost of return shipping.